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Frequently Asked Questions
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Each piece is handmade and glazed individually. Slight variations in color and form are part of what makes your piece one of a kind.
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Yes. All pieces are made with food-safe glazes and are safe for daily use, including the microwave and dishwasher. Hand washing is always gentler, but not required.
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Every piece is carefully wrapped to arrive safely, using recycled and reused packaging materials whenever possible. Packaging is kept minimal and intentional, balancing protection with care for the environment. Orders arrive ready to gift — no extra wrapping required.
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For this drop, orders will ship on 12/19, 12/22, and 12/24. Please allow up to 7 days after shipment for your order to arrive. Shipping timelines may vary based on carrier delays. Only orders received before 12/20 can be guaranteed to arrive by Christmas
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Because each piece is handmade and shipped with care, all sales are final. Returns are not encouraged, as shipping materials and transport have an environmental impact. That said, if your order arrives damaged or something doesn’t feel right, please reach out within 7 days, we’re always happy to help and will do our best to make it right.
Have Questions?
Please email pooteriebyannie@gmail.com and we'll get back to you within 48 hours.